Legal Documents

Fk11 Terms & Conditions – Complete Guide for Members

Please read these terms and conditions carefully before using the fk11 platform. Everything related to accounts, betting, payments, and bonuses is clearly outlined here.

Last Updated: January 2026

Key Highlights of the Terms & Conditions

Registration & Eligibility

You must be at least 18 years old to register at fk11. Each person may hold only one account, and registration must be completed with accurate information.

Deposits & Withdrawals

The minimum deposit and minimum withdrawal are both ৳500. Withdrawals may be delayed if identity verification has not been completed. All transactions are secure and encrypted.

Bonus Terms

All bonuses are subject to specific wagering requirements. Bonuses expire automatically once their validity period ends. Multiple bonuses cannot be active at the same time.

Prohibited Activities

Fraud, multiple accounts, bonus abuse, and any form of deceptive activity are strictly prohibited. Violations will result in permanent account closure.

Privacy Protection

Fk11 does not sell your personal information to third parties. Your data is used solely to improve our services. For more details, please refer to our Privacy Policy.

Responsible Gaming

Fk11 is committed to promoting a responsible gaming culture. Deposit limits, self-exclusion, and cooling-off periods are available to all members.

1. General Terms

By accessing or using the fk11 platform (including the website and mobile app), you are deemed to have fully agreed to these terms and conditions. If you do not agree, please discontinue use of fk11.

These terms and conditions constitute a legally binding agreement between fk11 and its members. fk11 reserves the right to modify these terms at any time. Continued use of the platform following any changes will be considered acceptance of the updated terms.

Important: These terms were last updated in January 2026. Please check this page regularly.

Fk11 operates under licenses from regulatory authorities in Bangladesh and other countries. All services provided on this platform comply with international gaming standards.

2. Account Registration & Eligibility

To register at fk11, the following conditions must be met:

  • Applicants must be at least 18 years of age.
  • Each person may register only one account.
  • All information provided at registration must be accurate, complete, and up to date.
  • Accounts are for personal use only — not for use by third parties.
  • Citizens of countries where online gaming is fully prohibited are not eligible to register.

Identity Verification (KYC)

Fk11 reserves the right to verify a member's identity at any time. KYC verification may be required before processing a withdrawal request or if suspicious activity is detected. The following documents may be required as part of the KYC process:

  • National Identity Card (NID)
  • Passport
  • Driving License
  • Bank statement or utility bill (for address verification)

Withdrawal requests will be on hold until KYC documents are submitted. The sooner you submit your documents, the faster the verification will be completed.

Password & Account Security

You are responsible for keeping your account password confidential. Do not share your login credentials with anyone. If you suspect unauthorised access to your account, contact fk11 support immediately.

3. Deposit & Withdrawal Policy

The following rules apply to deposits and withdrawals at fk11:

Subject Deposit Withdraw
Minimum Amount ৳500 ৳500
Maximum Amount (Daily) ৳5,00,000 ৳2,00,000
Processing Time Instant – 1 Hour 1 – 24 hours
Payment Methods bKash, Nagad, Rocket, Bank bKash, Nagad, Rocket, Bank
Fee Free Free

Important Payment Rules

  • Deposits must be made exclusively from your own mobile banking or bank account.
  • Payments from third parties are not accepted and any such transactions will be voided.
  • Withdrawals will only be processed via the same method used for the deposit.
  • Wagering requirements must be met before any bonus funds can be withdrawn.

Please note: fk11 is required to comply with anti-money laundering laws. Suspicious transactions may be reported to the relevant authorities.

4. Bonus & Promotion Terms

All bonuses and promotional offers at fk11 are subject to the general terms below. Each bonus may also have its own specific terms, which will be listed on the relevant promotion page.

Welcome Bonus

  • New members can receive up to a 100% welcome bonus on their first deposit.
  • The maximum bonus amount is ৳10,000.
  • To withdraw bonus funds, a total wager of 15x the combined amount (deposit + bonus) is required.
  • Wagering requirements must be completed within 30 days of receiving the bonus.

Cashback Bonus

  • Weekly cashback is credited to active members' accounts every Monday.
  • Cashback bonuses have no wagering requirement and can be withdrawn directly.

Reload Bonus & Free Spins

  • Reload bonuses are awarded to eligible members on a weekly basis.
  • Free spins are valid on selected slot games only and expire after 7 days.
  • Winnings from free spins are subject to a 5x wagering requirement.

Multiple bonuses cannot be active simultaneously. If bonus abuse is detected, account balances may be forfeited.

5. Betting Rules & Regulations

The following rules must be followed when placing bets at fk11:

  • The minimum bet per event is ৳10.
  • Odds in live betting may change at any time. Once a bet is confirmed, any subsequent odds changes will not apply.
  • If a match or event is cancelled, the stake will be refunded.
  • Fk11 reserves the right to void any bets placed on odds that were published due to a clear error.
  • Placing bets on the same event using multiple accounts is strictly prohibited.

Settlement of Results

Bet outcomes will be settled based on the relevant sports federation or official data source. In the event of any dispute, fk11's decision shall be considered final.

Casino Games

All casino games use RNG (Random Number Generator) technology and are verified by independent auditors. The RTP (Return to Player) rate for each game is displayed in the game lobby.

6. Prohibited Activities

The following activities are strictly prohibited on fk11, and any violation will result in immediate action:

  • Multiple Accounts: Holding or operating more than one account per person.
  • Bonus Abuse: Providing false information or attempting to exploit the system to obtain bonuses.
  • Money Laundering: Using fk11 for illegal money processing.
  • Collusion: Attempting to influence game outcomes through collusion between multiple players.
  • Software Manipulation: Attempting to gain an unfair advantage using bots, scripts, or any other software.
  • Chargeback Fraud: Filing a false chargeback with a payment provider after a deposit has been made.

Consequences: If evidence of prohibited activity is found, fk11 may immediately suspend the account, forfeit the balance, and take legal action where applicable.

7. Account Suspension & Closure

Fk11 reserves the right to suspend or permanently close an account without prior notice for any of the following reasons:

  • Violation of Terms & Conditions.
  • Registering with false or incomplete information.
  • KYC verification not completed.
  • Extended inactivity (more than 12 months).
  • At the member's own request.

Inactive Account Policy

Any account with no login or transaction activity for 12 months or more will be marked as inactive. A maintenance fee of up to ৳100 per month may be deducted from inactive accounts until the balance reaches zero or the member reactivates their account.

8. Responsible Gaming Policy

Fk11 believes online gaming should be a source of entertainment — never a cause of financial hardship or emotional distress. That's why we encourage all members to play responsibly.

Our Protection Tools

  • Deposit Limit: Set a maximum limit on your daily, weekly, or monthly deposits.
  • Loss Limit: Set a limit on how much you can lose within a given period.
  • Session Limits: Set a time limit for how long you play in a single session.
  • Cooling-Off Period: Take a break anywhere from 24 hours to 6 weeks.
  • Self-Exclusion: Exclude yourself from the platform at any time.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. For more information, visit our Responsible Gaming View Page.

9. Dispute Resolution Process

For any dispute or complaint, please follow the steps below:

  1. Step One: Contact our support team via live chat or email. Most issues are resolved at this stage.
  2. Step Two: If the support team is unable to resolve your issue, please submit a formal complaint form. fk11 will provide a written response within 72 hours.
  3. Step Three: If the matter remains unresolved, it will be referred to an independent mediator.

Time Limit: Disputes must be reported within 30 days of the incident. Claims submitted after this period may not be accepted.

10. Amendment & Update Policy

Fk11 reserves the right to amend these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via their registered email or through a platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

Contact Us

If you have any questions about these terms and conditions, please contact our support team:

  • Email: support@fk11.ws
  • Live Chat: Available 24/7
  • Response time: typically within 1–3 hours

These Terms & Conditions are published in Bengali. In the event of any discrepancy arising from translation, the original English version shall prevail.

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