Fk11 Privacy Policy – Complete Protection for Your Personal Data

Fk11 (referred to as "we", "us", or "the platform") takes user privacy seriously. This Privacy Policy explains what information fk11 collects about you, why we collect it, how we use it, and the steps we take to keep your data safe.

By accessing fk11.ws or creating an account, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, we ask that you contact our support team before continuing to use the platform.

This policy applies to all fk11 services — including the website, mobile app, live chat, email communications, and any promotional activities.

Fk11 collects two types of information — what you provide directly, and what is collected automatically through your use of the platform.

Information You Provide Directly

• At registration: full name, date of birth, email address, mobile number, and residential address.
• For KYC verification: a copy of your National ID, passport, or driving license.
• Payment information: mobile banking number (bKash/Nagad/Rocket) or bank account details.
• Messages and files shared when contacting support.
• Information provided through participation in surveys or promotions.

Automatically Collected Information

• IP address and device type.
• Browser version and operating system.
• Your activity on the platform – pages visited and time spent.
• Login time, date, and geographic location.
• Game sessions and betting history.
• Data collected through cookies and tracking technologies.

Fk11 uses your information only for specific, legitimate, and necessary purposes. All purposes are detailed below:

• Account Management: Completing registration, enabling login, and keeping your account active.
• Identity Verification: Confirming your age and completing the KYC process.
• Transaction Processing: Processing deposits and withdrawals securely.
• Customer Support: Resolving your questions and complaints.
• Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
• Responsible Gaming: Identifying patterns of excessive gaming to provide timely support.
• Service Improvement: Analyzing data to improve your experience.
• Promotional Communications: Sending you offers and bonus information with your consent.
• Legal Obligation: Meeting regulatory compliance requirements.

Fk11 does not sell, rent, or trade your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

When Information May Be Shared

• Payment Provider: Information required to process deposits and withdrawals is shared with bKash/Nagad/banks.
• Identity Verification Service: With authorized verification providers to complete the KYC process.
• Technology Partner: With cloud and IT service providers required to operate the platform.
• Legal Authorities: In response to court orders, government investigations, or other legal obligations.
• Responsible Gaming Organizations: With relevant support organizations in cases of serious addiction.

Fk11 uses cookies on its website to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of Cookies We Use

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Fk11 uses industry-standard technologies and processes to protect your data. Our security framework operates on multiple layers:

• AES-256 Encryption: All stored data is protected with the highest standard of encryption.
• SSL/TLS Protocol: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): The option to enable 2FA for added security on your account.
• Firewall & DDoS Protection: Protected against server attacks and unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Staff Training: All staff are regularly trained in data protection and bound by confidentiality agreements.
• Restricted Access: Only authorized personnel have access to specific data.

As a member of fk11, you have the following rights regarding your personal data. Any request can be submitted through our support team:

Fk11 does not retain your information beyond what is necessary. Retention periods for each data type are outlined below:

Fk11 strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration and is further confirmed through the KYC process.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, we will immediately close the account and delete all associated information.

Fk11 may update this Privacy Policy from time to time. Changes may occur due to service improvements, adoption of new technologies, or updates to applicable laws.

For any significant changes, we will notify you through one or more of the following methods:

• Sending a notice to your registered email address.
• Pop-up or banner notices when logging in to the platform.
• Updating the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@fk11.ws
• Live Chat: Available 24/7 – click the chat icon in the bottom-right corner of the platform.
• Response Time: Email responses are typically sent within 24–72 hours.

Requests for data deletion, correction, or portability will be processed within 30 days. In complex cases, this may take an additional 30 days, and you will be informed accordingly.